Legal

Terms & Conditions

Last Updated: 12 May 2025 | Effective Date: 12 May 2025

Please read these Terms and Conditions carefully before using the Saka website or engaging our services. By accessing our website or instructing us to act on your behalf, you agree to be bound by these terms. If you do not agree, please do not use our website or services.

These terms are written in plain language. We want you to feel comfortable and clear about what you are agreeing to.

1. Definitions

Throughout these Terms and Conditions, the following words have the meanings set out below:

"Saka", "we", "us", "our" refers to Saka, an inheritance law advisory practice located at No. 11, Jalan Bukit Ceylon, 50200 Kuala Lumpur, Malaysia.
"Service" or "Services" refers to the advisory services we provide, including Faraid Distribution Advisory, Estate Administration Support, and Letters of Administration Support.
"User", "you", "your" refers to any individual who visits our website, submits an enquiry, or engages our services.
"Website" refers to the pages available at our domain, sakam.cyou.
"Agreement" means these Terms and Conditions together with any service engagement letter or written instructions between you and Saka.
"Content" refers to all text, images, documents, and information published on our website.
"Personal Data" has the meaning given to it under Malaysia's Personal Data Protection Act 2010 (PDPA).

2. Acceptance of Terms

By using our website or submitting an enquiry, you confirm that:

You are at least 18 years of age.
You have the legal capacity to enter into an agreement.
You are acting on your own behalf or are properly authorised to act on behalf of the person or estate you represent.
You have read and understood these Terms and Conditions.

If you are acting on behalf of a deceased person's estate, you confirm that you hold or are seeking the appropriate authority to do so.

3. Service Description

Saka provides advisory and administrative support services related to inheritance matters in Malaysia. Our current services include:

Faraid Distribution Advisory — Guidance on Islamic inheritance shares and the processes involved under Malaysian law.
Estate Administration Support — Assistance navigating estate administration after a bereavement, including paperwork preparation and liaison with relevant authorities.
Letters of Administration Support — Help applying for letters of administration where a person has passed away without a valid will.

Our services are available to individuals and families in Malaysia. All advisory work is subject to a formal engagement letter issued before services commence. We reserve the right to decline any engagement at our discretion.

Service availability may vary. We will inform you promptly if a particular service is unavailable or if we are unable to assist with your matter.

4. User Responsibilities

When using our website or engaging our services, you agree to:

Provide accurate, complete, and truthful information at all times.
Inform us promptly of any changes to information relevant to your matter.
Keep contact details you provide up to date.
Respond to reasonable requests for documents or clarification within agreed timeframes.
Use the website only for lawful purposes and in a manner consistent with these terms.

The following activities are not permitted when using our website or services:

Providing false, misleading, or fabricated information.
Using our services for any fraudulent or unlawful purpose.
Attempting to gain unauthorised access to our systems or data.
Transmitting harmful code, malware, or disruptive material.
Reproducing or distributing our website content without written permission.
Impersonating any person or misrepresenting your authority to act.

5. Intellectual Property

All content on our website — including text, logos, design elements, and documents — is owned by or licensed to Saka and is protected under Malaysian intellectual property law.

We grant you a limited, non-exclusive, non-transferable licence to access and view our website content for personal, non-commercial use only. This licence does not allow you to:

Copy, reproduce, or redistribute website content without our prior written consent.
Use our name, logo, or brand materials in any context without written permission.
Adapt, modify, or create derivative works from our content.

Documents or written advice we provide in the course of an engagement remain our intellectual property unless expressly agreed otherwise in writing.

6. Payment Terms

Our service fees are stated in Malaysian Ringgit (MYR) and are communicated to you before an engagement commences. Fees are as indicated on our website at the time of enquiry, and may be revised for specific circumstances upon discussion.

Faraid Distribution Advisory: RM 550
Estate Administration Support: RM 1,000
Letters of Administration Support: RM 1,250

Payment terms, accepted methods, and any deposit requirements will be set out in the engagement letter issued to you. We accept payment by bank transfer and other methods as communicated at the time of engagement.

Fees paid for services already rendered are generally non-refundable. Where work has not yet commenced, we will discuss an appropriate arrangement with you on a case-by-case basis. Refund requests should be directed to [email protected].

7. Service-Specific Terms

The following terms apply specifically to our advisory and support services:

Scope of Work

Each engagement is governed by a written engagement letter that defines the scope of work. Work outside the agreed scope will require a separate arrangement and may incur additional fees.

Timelines

We work at a considered pace appropriate to the sensitivity of inheritance matters. Timelines depend on court scheduling, government agency processing times, and the completeness of information provided. We will keep you informed throughout.

Client Cooperation

Delays caused by incomplete information, unavailable documentation, or slow responses from you or third parties are outside our control. We will advise you clearly on what is needed at each stage.

Confidentiality

We treat all information shared with us in the course of an engagement as strictly confidential. We will not share your personal or case information with third parties except where required by law or with your explicit consent.

8. Disclaimers

Our website and its content are provided for general information purposes only. Nothing on this website constitutes formal legal advice. We encourage you to speak with us directly about your specific circumstances before making any decisions.

While we take care to keep information on our website accurate and current, we do not warrant that it is complete, free from error, or appropriate for your particular situation. Laws and regulations in Malaysia may change, and website content may not always reflect the most recent developments.

We provide our services with reasonable care and skill, but we cannot guarantee outcomes in matters involving court processes, government agencies, or the cooperation of third parties.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law, Saka's liability to you in connection with our services or website is limited to the fees paid by you for the specific service giving rise to the claim.

We are not liable for:

Indirect or consequential loss, including loss of income or opportunity.
Delays or outcomes caused by third parties, government agencies, or courts.
Loss arising from your reliance on general information on our website without engaging our services.
Circumstances beyond our reasonable control (force majeure), including natural events, system outages, or changes in law.

Nothing in these terms limits liability for fraud, gross negligence, or any other liability that cannot lawfully be excluded under Malaysian law.

10. Indemnification

You agree to indemnify and hold Saka, its advisers, and staff harmless from any claims, losses, or expenses (including reasonable legal costs) arising from:

Your breach of these Terms and Conditions.
False or misleading information you provide to us.
Your unlawful use of our website or services.
Any claim by a third party arising from your conduct in connection with your matter.

11. Termination

Either party may end an engagement by giving reasonable written notice. We will complete any work in progress where it is practical and fair to do so, and we will provide you with a summary of the position at the time of termination.

We may cease providing services to you immediately if:

You provide false or misleading information that is material to the engagement.
Continuing the engagement would place us in breach of any applicable law or professional obligation.
You act in a manner that is abusive or threatening toward our staff.

Upon termination, provisions relating to intellectual property, confidentiality, liability, and dispute resolution continue to apply.

12. Dispute Resolution

These Terms and Conditions are governed by the laws of Malaysia. Any dispute arising from your use of our website or services is subject to the exclusive jurisdiction of the Malaysian courts.

Before initiating any formal proceedings, we encourage you to contact us directly at [email protected] so that we can explore an informal resolution. Most concerns can be addressed through open conversation, and we are committed to responding thoughtfully and promptly.

If informal resolution is not possible, mediation through a recognised Malaysian body may be proposed by either party before litigation is pursued.

13. General Provisions

Entire Agreement: These Terms and Conditions, together with any engagement letter, constitute the full agreement between you and Saka regarding the matters covered.
Severability: If any provision of these terms is found to be invalid or unenforceable, it will be removed without affecting the remaining provisions.
Waiver: Our failure to enforce a provision on any occasion does not waive our right to enforce it in the future.
Assignment: You may not assign your rights or obligations under these terms without our written consent. We may assign our obligations to a successor firm providing comparable services.
Notices: Written notices under these terms should be sent to [email protected] or by post to our registered address.

14. Changes to These Terms

We may revise these Terms and Conditions from time to time. Updated terms will be published on this page with a revised "Last Updated" date. Material changes will be communicated to active clients directly where reasonably practicable.

Continued use of our website or services after updated terms are published constitutes acceptance of the revised terms. We encourage you to review this page periodically.

15. Contact Us

If you have any questions about these Terms and Conditions, please reach out:

Email: [email protected]
Address: Saka, No. 11, Jalan Bukit Ceylon, 50200 Kuala Lumpur, Malaysia
Phone: +60 19-583 7240

We are here to help, and we are happy to explain anything in these terms in plain language.